Shipping Policy

Last updated: 28 September 2026

Order preparation

Every order is carefully checked and prepared before dispatch. When the parcel is handed over to the carrier, you will receive a shipping confirmation email with tracking information where available.

Shipping within Italy

Orders within Italy are shipped using a tracked delivery service.

• Standard shipping: €7.00
• Free shipping for orders over €350.00

The shipping charge applied to your order is always shown at checkout before payment is confirmed.

European Union

We currently ship to the following European Union countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

• Standard international shipping: €14.99

Shipments within the European Union are not subject to customs duties. VAT is applied according to the applicable rules for cross-border e-commerce and is included in the amount shown at checkout based on the selected destination.

Destinations outside the European Union

We do not currently offer standard online shipping to destinations outside the European Union.

If you would like to receive a Tiziana Piola creation in a country outside the European Union, contact us at commerciale@tizianapiola.it before placing your order. We will assess availability, shipping costs and estimated delivery times with you.

If an extra-EU shipment is specifically arranged, customs duties, import taxes or other charges applied in the destination country may be payable by the recipient.

Delivery times

Delivery times depend on the destination and the carrier service used. Unless expressly stated otherwise, any delivery times communicated are estimates and are not guaranteed deadlines.

The most up-to-date information is provided in the shipping confirmation email together with the tracking code, where available.

If you need the order by a specific date, for example for a gift or special occasion, contact us before purchasing so that we can check whether the requested timing is feasible.

Tracking

Where tracking is available for the selected service, you will receive the tracking code and link by email once the parcel has been handed over to the carrier.

Shipping address

Please check carefully that the shipping details entered at checkout are complete and correct.

If you notice an error after placing the order, contact us as soon as possible. We cannot guarantee that the address can be changed once the parcel has already been handed over to the carrier.

Delays

We make every reasonable effort to meet estimated delivery times. Delays may nevertheless occur due to the carrier, exceptional events, weather conditions or other circumstances outside our reasonable control.

In the event of a significant delay, contact us and we will assist you in accordance with your rights under applicable law.

Lost or damaged parcels

If your parcel appears to be lost or is delivered visibly damaged, contact us promptly at commerciale@tizianapiola.it.

We will investigate the issue and, where appropriate, assist you in dealing with the carrier. Your statutory consumer rights remain unaffected.

Contact

For any questions regarding shipping:

Email: commerciale@tizianapiola.it
Phone: +39 342 934 0431