Legal Notice

Website owner

The website tizianapiola.com is operated by Tiziana Piola.

Address: Strada Marchesana, 73050 LE, Italy
Phone: +39 342 934 0431
Email: commerciale@tizianapiola.it

Hosting and e-commerce platform

The website uses the Shopify e-commerce platform, provided by Shopify Inc. and the relevant Shopify group companies responsible for the technical infrastructure used in the European Union.

Shopify provides the technological services required to operate the online store. For more information about the processing of personal data through the website, please see our Privacy Policy.

Processing of personal data

For information about the processing of personal data, purposes and legal bases, retention periods, recipients and data subject rights, please see the Privacy Policy published on the website.

Intellectual property

Website content, including text, photographs, images, graphic elements, designs, logos, collection names and the Tiziana Piola trademark, is protected by applicable copyright, trademark and intellectual property laws.

Unless expressly authorised in writing, website content may not be reproduced, distributed, modified, published or used for purposes other than normal browsing and purchasing the products offered.

Product characteristics

Tiziana Piola endeavours to provide accurate and up-to-date information about the products displayed on the website.

The creations are handcrafted and may therefore show slight differences in shape, surface, texture, finish or colour compared with the images shown online. Natural stones may also vary in colour, veining, inclusions and other characteristics inherent to natural materials. These differences result from hand craftsmanship and the nature of the materials and do not necessarily constitute a product defect.

Website information and availability

We make reasonable efforts to keep information published on the website accurate and up to date, but we cannot guarantee the complete absence of errors, inaccuracies or typographical mistakes.

Information concerning product characteristics, availability, variants and prices may be updated over time. In the event of a discrepancy between information displayed while browsing and information confirmed during the purchase process, the information contained in the order summary and order confirmation shall prevail, subject to applicable law.

Third-party websites and services

The website may contain links to websites, platforms or services operated by third parties. Tiziana Piola is not responsible for the content, terms of use, privacy policies or operation of external services that it does not directly control.

Terms of sale, shipping and returns

For the terms applicable to purchases made through the website, please see the Terms and Conditions of Service.

For shipping information, please see the Shipping Policy.

For information about withdrawal, returns and refunds, please see the Refund Policy.

Dispute resolution

For information about complaints and available alternative dispute resolution mechanisms, please see the Terms and Conditions of Service.

The former European Online Dispute Resolution (ODR) platform has been discontinued and is no longer available for submitting new complaints.

Contact

For enquiries regarding the website, products or orders:

Email: commerciale@tizianapiola.it
Phone: +39 342 934 0431
Address: Strada Marchesana, 73050 LE, Italy